Privacy Policy

A legal disclaimer

At Reshape, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit or interact with our website and services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, date of birth, and gender when you fill out contact forms or book appointments.
Medical Information: Any health-related information you voluntarily provide during a consultation or treatment enquiry.
Payment Details: When processing service bookings or purchases, we may collect limited payment-related information through secure third-party providers.
Technical Data: IP address, browser type, operating system, referring URLs, and usage data via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Respond to your enquiries and provide consultations
Schedule appointments and send confirmations or reminders
Recommend treatments and customize service offerings
Process payments and send invoices
Improve our website experience and customer service
Comply with legal or regulatory obligations

3. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

4. Third-Party Services

We may share your data with trusted third-party vendors who assist us with:

Website hosting and analytics (e.g., Google Analytics)
Appointment scheduling software
Payment processing
Email communication tools

All third parties are bound by confidentiality agreements and privacy standards.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Lodge a complaint with a data protection authority